To stop all subscriptions on MTN, dial *305#, choose Active Services, then choose Cancel All. That deactivates every service on the list in one go, but data auto-renewal and caller tunes sit outside it, so the table below gives each of them its own code.
Value-added services, or VAS, are the extras billed on top of your calls, texts and data — things like news alerts, content clubs and those daily-charge services you don't remember ever joining. 305 is the NCC's harmonised Stop-service code. Every network had to adopt it, along with a dozen other short codes, by May 2023, which is why the same *305# works on MTN, Airtel, Glo and T2. Learn it once.
Codes and cashback rates are correct as at 10 November 2026.
Code to unsubscribe from all MTN services: *305# step by step
MTN keeps billing you for each service for as long as it stays active, so clearing the list is what makes those charges stop. Use the phone that holds the MTN line.
- Dial *305# from the MTN line that keeps losing airtime.
- Choose Active Services.
- Choose Cancel All, or choose one service to remove only that one.
- Wait for the SMS. It reads something like "You have unsubscribed from Everyday News". Keep it as proof.
If the menu says you have no active service, nothing on your line is billing as VAS. The same reply points you to *305*2#, but that menu lists more services to join, not ones to cancel. Your airtime is leaking somewhere else. The next section shows where.
What *305# won't stop: auto-renewal, CallerTunez, promo texts
A few common drains sit outside that menu. Each one has its own exit. Match the charge you're seeing with the route that stops it in the table below, then use that route from the same MTN line.
Which code stops which charge, as at 10 November 2026:
| What's taking your airtime | How to stop it | Covered by *305#? |
|---|---|---|
| News alerts, content clubs, daily-charge services | *305#, then Active Services, then Cancel All | Yes |
| Data bundle auto-renewal | *312*1*12# | No |
| CallerTunez (bundle or single tune) | Text STOP to 309 | No |
| MTN MyTunez | Text CANCEL to 4100, or dial *410# | No |
| Promo texts and calls | Text STOP to 2442 (DND, free) | No, it blocks new promos only |
Data auto-renewal is the one people miss most. A bundle set to renew takes your airtime on renewal day without asking, and *305# never lists it. You could clear the whole menu tonight and still wake up to a smaller balance, which is why you should cancel MTN data auto-renewal with *312*1*12# as a separate step.
CallerTunez plays by different rules. Sending Del plus the tune code to 309 removes one song, but you stay subscribed to the bundle and the charges keep coming. To end them, text STOP to 309. REG, REG1 and Cancel won't switch it off.
If a tune still bills you after that, you may be on MTN MyTunez, a separate product with its own exit: text CANCEL to 4100, or dial *410#.
DND (Do Not Disturb) is free. You switch it on by texting STOP to 2442, and from then on it blocks unsolicited promotional texts and calls, though it won't cancel a single thing you already pay for. Most people need both. *305# clears the services already billing you, and DND quiets the promo texts that bait new sign-ups.
Some tips tell you to text STOP to 305 instead. Skip that. It isn't an official route, it gives you no list to check, and only the *305# menu sends you a confirmation SMS you can keep as proof.
How to check your MTN subscriptions before you cancel
Open Active Services first. Write down every name on it. If the list holds a service you joined on purpose and use, skip Cancel All and remove the others one by one, so you're not hunting for a way back in later.
Right after you cancel, open the same list and make sure it shows only what you chose to keep. Check again the next morning.
Some services bill one last time on their next daily cycle, so a single deduction the day after doesn't mean your cancellation failed.
Small charges that land at the same hour every day, often while you're asleep, usually point to a daily-charge VAS that's still running somewhere on the line. Note the date, the amount and any service name from each deduction SMS, and keep those notes somewhere safe, because they do the heavy lifting if you ever have to complain.
Still being charged? Call 300, then NCC 622
Call 300 and don't hang up without a complaint ticket number. Give the agent the service name. Then read out the dates and amounts from your notes. If you'd rather type than wait, MTN also takes complaints in the MyMTN NG app, by email at customercare.ng@mtn.com, and through Zigi, its WhatsApp chatbot on 09033000001.
If MTN doesn't fix it, call 622. That's the NCC's toll-free line for people who've already complained to their network and got nowhere, so have your ticket number ready before you dial.
Don't count on an automatic refund. The NCC has moved against forced VAS sign-ups before and told operators to refund affected customers, but each complaint still turns on its own facts. Keep a screenshot of every deduction text.
How to stop all subscriptions on MTN for good
Most unwanted MTN subscriptions start with one careless tap. Never reply YES or 1 to a promo text, even one that swears you've won something, and ignore the pop-ups and flash-call prompts asking you to claim a prize. Leave DND on. Once a month, open Active Services and clear anything new.
It also helps to top up only what you plan to use, because a stray subscription then has less airtime to eat before you notice it.
Dial *305# tonight, then open Active Services again tomorrow morning and make sure nothing new has crept back in while you slept.
Frequently asked questions
What is the code to cancel all subscriptions on MTN?
The USSD code is *305#. Choose Active Services, then Cancel All, and every value-added service on the line goes. You'll get an SMS for each one.
How do I check my active subscriptions on MTN?
Dial *305# and choose Active Services. The list shows every service billing your line. If it says you have none, check data auto-renewal and caller tunes instead.
Can I cancel MTN subscriptions by SMS, without the code?
Texting STOP to 305 isn't an official route, and it gives you no list to check. Use the *305# menu instead, because it shows your active services and sends an SMS when you cancel.
Is there a code to stop all auto-renewal on MTN?
Not on *305#, because that menu only covers value-added services. Dial *312*1*12# to stop a data bundle from renewing itself.
How do I cancel caller tune on MTN?
Text STOP to 309 to switch off CallerTunez, bundle and single tunes included. On MTN MyTunez, text CANCEL to 4100 or dial *410#.
Why is MTN still deducting my airtime after I unsubscribed?
A service can bill once more on its next daily cycle. The drain may also be a data auto-renewal or a caller tune that *305# doesn't cover. If charges carry on past a day, call 300 for a ticket number, and call 622 if MTN doesn't sort it out.
Is *305# the same on Airtel and Glo?
Yes. The NCC set 305 as the Stop-service code for every network, so *305# works on Airtel, Glo and T2 too.
How do I stop one unwanted subscription on MTN and keep the rest?
Dial *305#, choose Active Services, then pick the one service you want gone instead of Cancel All. Everything else stays.
Does texting STOP to 2442 cancel my MTN subscriptions?
No. STOP to 2442 turns on DND, which blocks promo texts and calls for free but cancels nothing you already pay for. Use *305# to clear the services billing you.
Published 17 October 2026, updated 10 November 2026. Prices and codes change — if you spot one that has moved, tell us and we will fix it.
